Propane Delivery Questions in NJ

Propane Delivery FAQs

Do I have to be home at the time of delivery?
Will the tank I receive be a new tank?
How will the delivery man know which tank to take if I have more than one?
How do I know if my tank is empty?
Where should I store an extra propane tank?
Will I be credited for any gas in my tank?
Does the tank I’m returning to you have to be from you originally?
Will you connect the tank for me?
Will you disconnect the tank for me?
How do I know if my return tank is still in good condition?
Can I get my tank swapped if I have a Quick Connect Tank?
Do I get a full 20lbs of propane in my delivered BBQ tank?
Is it safe to have 20lbs of propane in a BBQ tank?
Am I near empty if I’m getting a small, even flame throughout and the grill temp won’t go over 200?
Why doesn't my grill work after I just received a new delivery of propane?
Why doesn't gas come out when I open the tank valve?
Why is my tank spitting from the back half of the valve?
Should I get a tank bigger than 20lbs?
Can I order a tank without providing an exchange?
What time will I receive delivery?
Do you deliver on holidays?

Do I have to be home at the time of delivery?
No. Just disconnect the return tank and leave it accessible along with any other tanks for which you have ordered exchanges. Back to Top

Will the tank I receive be a new tank?
The tank you receive will be up to date and legally acceptable for refill and use. Although we cannot guarantee an exact date stamp on the collar, we do assure that the tank will be safe and in working condition. Back to Top

How will the delivery man know which tank to take if I have more than one?
If there is more than one tank we will take the return tank that is not connected to the BBQ. We have no accurate way of weighing tanks until we return to our filling station so even if it is perceived to have some gas in it we will swap the disconnected tank. Sometimes customers want their tank swapped even if they have some gas in it because they want to be sure not to run out, so this is a reasonable thing to do on our part. If there is still a potential that we may not know which tank to swap, please label the correct tank. Back to Top

How do I know if my tank is empty?
An empty propane tanks weighs about 17 or 18 pounds depending on the tank. Etched into the collar of your tank is this empty weight number referred to as the “tare weight.” Ex. T.w. 16.9. Any weight above the tare weight is propane, and a properly filled propane tank holds twenty pounds of gas. Back to Top

Where should I store an extra propane tank?
Anywhere outside is fine. Tanks are made of solid steel and can weather outside in all conditions for many years. Off to the side of the grill, near your garbage cans or hidden in a shrub are some recommendations. They should not be stored indoors. Back to Top

Will I be credited for any gas in my tank?
Unfortunately it is not practical to credit for gas that is in a tank being returned. Our best recommendation would be to have a spare tank handy so that the tank being used can be run to empty. This way you know that you are getting your full money’s worth. Back to Top

Does the tank I’m returning to you have to be from you originally?
No. Absolutely not. As long as the return tank is in returnable condition, we fully encourage using our service with all tanks. Remember, you own the tank that is in your possession and you do not have to bring it back to where you originally purchased it if you don’t want to. Back to Top

Will you connect the tank for me?
We're sorry but we can’t. We will leave the tanks in any accessible area where the empty ones are left.
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Will you disconnect the tank for me?
Although we ask that you have the tank disconnected from the grill, we will not refuse you service if it remains connected when we arrive. We cannot be held responsible, however, for any damage real or perceived to your BBQ as a result. If you are very particular about the cleanliness or condition of your grill, please have that tank disconnected when we arrive. Back to Top

How do I know if my return tank is still in good condition?
There are two important things to look for on your return tank to see if it is still good. First it must have a current OPD valve with exterior threads. You will be able to tell this by looking at the turn handle of the valve. If this handle is triangular in shape then your valve is current. As long as you bought the tank by October 1998 or later your valve should be up to date. Secondly check for any obvious signs of damage. We cannot accept a tank with major dents, a missing collar or foot-ring, or major rust damage. Back to Top

Can I get my tank swapped if I have a Quick Connect Tank?
We are sorry but we cannot swap Quick Connect Tanks since they are rarely sold nowadays. Additionally, there are no propane appliances (BBQ’s, Patio Heaters, turkey fryers, Mosquito Magnets, generators) that come standard in quick connect format. We believe you would be best served to change your grill over from quick connect to the standard Type 1 fitting used today. This fitting is now as easy as quick connect and it is not hard to change your grill or other appliance over. Please contact us through our contact page and inform us on what kind of appliance it is that you have in quick connect and we will let you know the easiest way to go about changing your grill. This change is usually a $10 to $20 process. Back to Top

Do I get a full 20lbs of propane in my delivered BBQ tank?
Absolutely! Unlike the exchange tanks found at Home Depot and Lowes which only have 15lbs of gas in them, when we deliver a 20lb propane tank, it contains 20lbs of propane! Back to Top

Is it safe to have 20lbs of propane in a BBQ tank?
Yes! Propane tanks are built with an extra 20% room for expansion. So while a legitimately filled BBQ tank takes 20lbs before the OPD valve prevents further filling, there remains plenty of expansion room before the relief valve will be engaged. The rumor that this is unsafe has only very recently been started by disingenuous propane suppliers who want to convince you that they are justified in giving you less gas. Back to Top

Am I near empty if I’m getting a small, even flame throughout and the grill temp won’t go over 200?
Not necessarily. Be aware that there is a check valve that can reduce your gas flow built into the regulator. If this has happened to you and you still believe you have gas in the tank you need to reset the check valve. You can do this by disconnecting the regulator from the tank and letting it sit for 10 to 20 seconds. Now reconnect it and make sure that all the knobs are in the off position. Open the tank only one turn and try lighting your grill again. If it works, great. If it still won’t get a full flame after several attempts at resetting the check valve, your grill may be shutting off for the right reason. This valve is made to shut down if there is a leak somewhere and if you believe this to be the case please call your local service company and have your grill looked at.
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Why doesn't my grill work after I just received a new delivery of propane?
Most of the time when this happens it is because the check valve in the regulator has “slugged.” Please see the question above to learn how to reset the check valve. Propane tanks themselves are rarely at fault for a small or no flame. All a tank needs to do is hold gas and release it when connected and opened, and all of our tanks are checked and tested before they leave for delivery. Back to Top

Why doesn't gas come out when I open the tank valve?
With the new OPD valves installed in tanks no gas will come out unless something is connected. Even if you connect a hose and regulator but the hose end is disconnected, no gas will release because the check valve in the regulator is being engaged. Back to Top

Why is my tank spitting from the back half of the valve?
The part of the valve opposite where you connect the regulator is the relief valve. This valve is made to release some pressure on occasion. This often happens when the weather pressure outside is changing -- there is no need to panic. Move the tank to a cool shady place and obviously do not expose it to any sparks or open flames. After it has cooled off and you are sure it is no longer releasing pressure from the relief valve, connect it to your BBQ. Use this tank next in order to reduce the level of fuel. Back to Top

Should I get a tank bigger than 20lbs?
While bigger tanks do exist, any tank other than a twenty pound tank is not practical. Any other size tank, either larger or smaller, is much more money to purchase and costs well over $100.00 filled. It would also not fit properly under your BBQ and your hose and regulator may need to be replaced with a custom made one. For these reasons we only deliver 20lb propane tanks for residential use. Back to Top

Can I order a tank without providing an exchange?
Yes. You can always order a tank without an exchange by selecting "Order Extra Tank" from the Buy page. We will charge you a flat rate of $49.99 for "Extra" tanks. Please note that these type of tanks are not necessarily brand new, however we guarantee that they are safe and in acceptable condition for further exchanges with JackGas. Back to Top

What time will I receive delivery?
We aim for 9am to 5pm, but if we're not there yet just hold on, because we're still coming. And please remember that you don’t have to be home at the time of delivery. Back to Top

Do you deliver on holidays?
Yes. We delivery on any holiday that is a part of the normal delivery schedule except for the major winter holidays. Back to Top